Baskar Robert

Full-Stack Web Developer & IT Support Specialist

Also written Robert Baskar. Indian national with eight years of professional experience in India, Singapore and Vietnam across technical support, customer support, full-stack development and operations management. Currently in Japan, studying Japanese at a language school until December 2026, and seeking a Systems Engineer (Web Development) position in Japan.

baskarrobertofficial@gmail.com Indian national · currently in Japan baskarrobert.com github.com/baskarrobert LinkedIn
Email me

Professional summary

Computer Science and Engineering graduate with eight years of professional experience in technical support, customer support, full-stack development and operations management, gained at organisations in India, Singapore and Vietnam. Handling technical inquiries and first-level troubleshooting for an e-commerce platform turned an academic interest in system development into the direction I want my career to take. I build web applications with React, Python, JavaScript, MongoDB and SQL, hold an IELTS overall band score of 6.5, and am currently in Japan studying Japanese towards the JLPT N3 at a Japanese language school. I work comfortably in multinational teams and bring a customer-oriented perspective to engineering problems.

Work experience

Manager, Tour Operations

Dec 2023 – Sep 2025

Bliss Tourism and Trading Service Pvt. Ltd. — Vietnam · Tour & event planning and operations (approx. 30 employees)

  • Managed a team of 12 across tour operations and service delivery.
  • Oversaw customer service for more than 4,000 customers per year.
  • Coordinated tour and event planning, scheduling and partner communication.
  • Left the role to study Japanese in Japan.

Technical Support Executive

Jan 2022 – Dec 2023

CONG TY TNHH CK KIM NHAT — Vietnam · E-commerce site operation & merchandise sales

  • Handled technical inquiries for the company's e-commerce site.
  • Performed first-level troubleshooting of system issues and escalated unresolved faults.
  • Worked directly with customers and internal teams in a cross-cultural environment.
  • Role ended with the closure of the project.

Freelance Full-Stack Developer & IT Support

Apr 2020 – Dec 2021

Self-employed — Remote

  • Undertook full-stack web application development and IT support projects from home after the onset of the COVID-19 pandemic.
  • Worked with clients from requirements through build to delivery and support.

Customer Support Executive (Internship)

Sep 2019 – Mar 2020

Crown Worldwide Group — Singapore · International relocation & logistics services

  • Handled customer inquiries for international moving services.
  • Supported a multinational customer base in English within a global organisation.

Technical Support Executive

Jun 2017 – Apr 2019

Viswam Institute of Engineering and Technology — Trichy, India · Engineering higher-education institution

  • Supported the institute's IT systems for staff and students.
  • Resolved day-to-day technical problems across campus systems.

Education

Japanese Language Studies

Oct 2025 – Dec 2026 (expected)

Unitas Japanese Language School — Japan

Computer Science & Engineering

Jul 2013 – Apr 2017

K. Ramakrishnan College of Engineering — Tiruchirappalli, India

Technical skills

Front end
React, JavaScript, HTML, CSS, responsive interfaces
Back end & data
Python, MongoDB, SQL, REST APIs
IT support
Technical support, first-level troubleshooting, e-commerce platform support, systems support, escalation handling
Business tools
Microsoft Word and Excel for business use, Git
Operations & people
Team leadership, customer service, tour and event operations, cross-cultural collaboration

Licences & qualifications

  • IELTS — Overall band score 6.5 (2025)
  • JLPT N3 — currently studying
  • Driving licence — India

Languages

Tamil
Native
English
Professional working proficiency — IELTS 6.5
Japanese
Studying towards JLPT N3

What I am looking for

A Systems Engineer (Web Development) or full-stack developer position, ideally in Japan, where the problem-solving skills and customer-oriented perspective I built over eight years of support and operations work can be applied to building software. I am equally open to IT support and technical support roles with a development path.

baskarrobertofficial@gmail.com Back to portfolio